Privacy Policy

Information We Collect

We collect information that you provide directly to us when you:

• Create an account and use our platform
• Contact our customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions

This information may include:

• Contact information (name, email address, phone number)
• Account credentials
• Profile information
• Payment and billing information
• Voice recordings and transcripts (when you use our voice AI features)
• Communications with us or other users through our platform

Information Collected Automatically

When you access our platform, we automatically collect certain information, including:

• Device information (hardware model, operating system, unique device identifiers)
• Log information (IP address, browser type, pages visited, referring/exit pages)
• Usage data (features used, interactions, performance data)
• Location information (general location based on IP address)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and communications
• Respond to your comments, questions, and requests
• Provide customer support and technical assistance
• Train and improve our voice AI models and systems
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activities
• Personalize your experience and deliver content relevant to your interests

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• With business partners with whom we jointly offer products or services
• When required by law or to protect rights and safety
• In connection with a business transaction such as a merger or acquisition
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access to your personal data
• Correction of inaccurate or incomplete information
• Deletion of your personal data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at contact@aloura.io.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@aloura.io.